Shipping policy

1. Order Processing
All orders are processed within 1–3 business days.  
Once your order is processed, it will be forwarded to our supplier for fulfilment and shipment.

If we experience a high volume of orders, processing times may be slightly delayed.  
For urgent questions, contact us at [Your Email].

2. Shipping Times
Our products are shipped directly from our suppliers.  
Estimated delivery times:

- United Kingdom: 7–18 business days  
- Europe: 7–20 business days  
- United States: 7–20 business days  
- Rest of World: 10–25 business days

Delivery times may vary due to customs, weather conditions, or courier delays.

3. Shipping Costs
Shipping costs are calculated at checkout.  
We may offer free shipping promotions from time to time.

4. Tracking Information
Once your order has been shipped, you will receive a tracking number via email.  
Tracking updates may take 2–5 days to appear depending on the courier.

If your tracking number does not update, please contact us.

5. Incorrect Address Information
Customers are responsible for providing accurate shipping information.  
If an incorrect address is provided, we cannot guarantee delivery and may not be able to offer a refund.

6. Lost or Delayed Packages
If your package is significantly delayed or appears lost:

- We will contact the supplier  
- We will investigate with the courier  
- We may offer a replacement or refund depending on the situation

We are not responsible for delays caused by customs or courier issues.

7. Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties.  
These charges are the responsibility of the customer.

We are not responsible for delays caused by customs inspections.

8. Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:

- Order number  
- Photos of the item  
- Description of the issue  

We will arrange a replacement or refund according to our Refund Policy.

 

9. Contact Us
If you have any questions about shipping, please contact us at:  
contactshoplet@gmail.com